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- Shipping & Delivery
- Most items are held in stock (3-9 days delivery), but due to the enormous range of products that we supply some of these items are ordered specifically to suit your requirements. As such please allow approximately 10 working days from date of order for the despatch of any purchases not held in stock.
Should you have any queries regarding delivery times feel free to contact Customer Service via email at our Contact Page..
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- Privacy & Security
- At Lollies2Go we respect your privacy. We have produced this privacy policy, which conforms with amendments to the National Privacy Principles in the Privacy Act 1988 (Privacy Act), which became effective 21 December 2001.
Collecting your Information - Lollies2Go collects personal information when we provide our services or products to you. Generally, where appropriate, we will inform you why we are collecting personal information.
We usually require personal information such as your contact details. If we collect sensitive information (as defined in the Privacy Act) it will typically be for the purposes of providing our services.
Cookies, Web-site and other technologies - We gather two types of information via our website: data that customers provide through optional, voluntary registration on our site and data gathered through aggregated tracking, mainly by tallying page views and movement throughout our sites.
Such information enables us to tailor our content to better suit our customers' needs and to help our partners better understand the requirements of our customers. However, be assured that we will not disclose any of your information to third parties without your consent, except as may be noted in this Privacy Policy.
Optional registration - Personal information is collected only by specifically requesting it from you. Generally this occurs when you register at a site or request information or a service. We usually use your information to operate the site and to deliver our services. At your request, we also use your information to inform you of news or other products and services available from Lollies2Go and its affiliates.
Usage tracking - We collect IP addresses or domain names for the purposes of system administration, to report aggregated information to our partners, and to audit the use of our site. We can and will use IP addresses or domain names to identify a customer when we feel it is necessary to enforce compliance with our Terms of Service, to protect our service, site, customers or others or when required by a law enforcement agency.
Use Of Cookies - We may employ cookie technology on our website. Cookies are tiny elements of data that a web site transfers to your hard drive for record-keeping purposes. Cookies allow us to save your preferences while you are at our site. We never save passwords or credit card information in cookies. The use of cookies is an industry standard, and as such, you will find them at most major websites.
The primary use of cookies is to specify preferences. For example, customers can specify keywords across several categories or markets so you will not have to tell us over and over again about the kinds of products you want to see.
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- Returns & Replacements
- Refunds
We are happy to arrange an exchange or offer a store credit voucher, for incorrect choice subject to the terms and conditions below. Please note we do not offer cash refunds.
Product Returns - Should you be unhappy with your purchase you may return it for a store credit voucher or exchange subject to the following terms.
- You must notify us within 7 days from the date of receiving your order to be eligible for any exchange or credit.
- Goods will not be accepted for return without prior authorisation.
- All returns (other than faulty goods) are subject to a 10% restocking fee and any shipping costs incurred by us in the transaction/return.
- Return of goods will only be considered if unused and returned in a saleable condition with the original packaging. We reserve the right to refuse any return if in our opinion the goods have been used or soiled in any way.
- ALL returns must be accompanied by the original receipt to be considered for exchange or store credit.
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- Ordering
- Delivery Charges and Methods
We accept payment by cheque, money order, eft, and major credit cards (Visa, MasterCard)
Australia
Freight and insurance charges will be calculated and charged at point of order and are shipped via Australia Post.
International Locations
Freight and insurance charges will be calculated and charged at point of order.
All international orders are shipped via Air Mail and we will be happy to provide a quote on request.
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- Updating Account Information
- Access
You have a right to access all personal information we hold about you. Please contact us to ask for access to your information or if you have a complaint concerning your information privacy.
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- Contact Us
- Any queries regarding this policy please contact us by phone on 0407 095 742 or 03 9568 6937
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